Grievance Redressal
STEP 1: Lodge Complaint with Branch Desk / Manager
Customer → Manager
Mode: Visit Branch / Phone / Email / Website / Branch Contact Number
Provide Phone Number of Different Branches
| Branch | Contact No. | Email ID |
|---|---|---|
| ASHWINI BAZAR | 0294-2414357 | generalmanager@umucb.bank.in |
| SINDHI BAZAR | 0294-2426059 | generalmanager@umucb.bank.in |
| SECTOR 14 | 0294-2641646 | generalmanager@umucb.bank.in |
| UNIVERSITY BRANCH | 0294-2413205 | generalmanager@umucb.bank.in |
| SECTOR 3 | 0294-2462307 | generalmanager@umucb.bank.in |
| BALICHA BRANCH | 0294-2640080 | generalmanager@umucb.bank.in |
| CYHON BRANCH | 0294-2453050 | generalmanager@umucb.bank.in |
Turnaround Time (TAT): Within 10 Working Days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 2
STEP 2: Escalation to Nodal Officer (Head Office)
Customer → Principal Nodal Officer
Name: Mrs. Geeta Lodha
Landline: 0294-2462307 / 0294-2462306
Email: generalmanager@umucb.bank.in
Mode: Email / Website Complaint Portal
Turnaround Time (TAT): Within 5 Working Days
If Resolved → CLOSED
If Not Resolved / Not Satisfied → Go to Step 3
STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)
Customer → RBI Ombudsman
Portal: https://cms.rbi.org.in/
Email: CRPC@rbi.org.in
Toll-Free: 14448
Ombudsman Decision → FINAL